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Please take a moment to fill out our customer satisfaction survey below. Thanking for helping us improve our ability to provide excellent customer service.

Please note: * Denotes required information.

1. The BCT pledges to deliver your newspaper to the door, to your newspaper delivery tube, or in another location* of your choice. In the past 3 months, has your newspaper consistently been delivered to the proper location?

	Yes
	No

2. The BCT guarantees home delivery by
6:30 a.m. Monday through Friday and 7:00 a.m. on Sunday. In the past 3 months has your
newspaper consistently been delivered on time?

	Yes
	No

3. In the past 3 months has your paper ever arrived wet, torn or damaged?

	Yes
	No

4. In the past 3 months have you contacted our Customer Service Department to report a delivery problem or other concern?

	Yes
	No

5. When contacting the Customer Service Department, was your phone call handled promptly, courteously and efficiently?

	Yes
	No
	I have not contacted the Customer Service Department

6. When contacting the Customer Service Department, was your concern resolved to your satisfaction?

	Yes
	No
	I have not contacted the Customer Service Department

7. In general, how would you rate the delivery service you received in the past 3 months?

	Excellent
	Good
	Fair
	Poor

First Name:*

Last Name:*

E-mail Address:*

Phone:*

Example 555-555-5555

Street Address:*

Apt.# or P.O. Box: (if applicable)

City:*

State:*

Zip:*

Please note: * Denotes required information.