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Customer Satisfaction Survey

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Please take a moment to fill out our customer satisfaction survey below. In addition to helping us improve our ability to provide excellent customer service, filling out this survey will enter you into a monthly drawing to win a $25 gas card!

Please answer the questions below

1. The Courier Times guarantees their newspaper delivery "to the door," "in the tube," or in another location* of the customer's choice. In the past 3 months, has your newspaper consistently been delivered to the proper location?

	Yes
	No

2. The Courier Times guarantees home delivery by 6:30 a.m. Monday through Friday and 8:00 a.m. on Sundays. In the past 3 months has your newspaper consistently been delivered on time?

	Yes
	No

3. In the past 3 months has your paper ever arrived wet, torn or damaged?

	Yes
	No

4. In the past 3 months have you contacted our Customer Service Department to report a delivery problem or other concern?

	Yes
	No

5. When contacting the Customer Service Department, was your call handled promptly, courteously & efficiently?

	Yes
	No
	I have not contacted the Customer Service Department

6. When contacting the Customer Service Department, was your concern resolved to your satisfaction?

	Yes
	No
	I have not contacted the Customer Service Department

7. In general, how would you rate the delivery service you received in the past 3 months?

	Excellent
	Good
	Fair
	Poor

	Subscriber Information
	Please note: * Denotes required information.

First Name:*

Last Name:*

Street Address: *

Aptartment or P.O. Box:

City: *

State: *

Zip: *

Telephone: *

Format: 555-555-5555

e-mail Address: *

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